Frequently Asked Questions.
01. Before I Order
How will i know that I’m ordering the correct sizes?
Please review our Size Charts to help you determine the correct size of your product. If you need further assistance in helping you determine the correct size of your garment please feel free to consult with your A2S team member for further assistance to help you determine proper sizing.
How do i determine which fabric I should select for my order?
A2S stocks a variety of fabrics that give us the capability to produce a variety of products. Please feel free to review our Fabric Guide to review your fabric options. Feel free to consult with your A2S team member if you need assistance on determining what fabric would be best for your garment/product.
Do you offer any special discounts and/or promotions?
Yes, we do offer discounts and/or Promotions. Orders that have large quantities, generally qualify for discounts. A2S is constantly offering very attractive Promotions. Please review our website to find out which HOT NEW Promotions best fits your team/organizations. (Consult with your A2S team member to find out more about our promotions.)
How will I determine the material of my uniform/apparel?
A2S provides some of the latest and best fabrics to ensure our clients’ needs are met. See the description section of each product to view your fabric options. Please contact you A2S team member If you need any additional help selecting your fabric.
Can I use my own design?
Yes you can submit your own design to your A2S team member or send your design to email@example.com. Your design will be reviewed to determine if our company will produce your design. (A2S reserves the right to refuse any design that is racist, derogatory, degrading, or that is a direct copy or plagiarism of another competitor/brand.)
What payment options can I choose from?
We accept ALL MAJOR CREDIT CARDS (Visa, Master Card, American Express, and all other major credit cards.), Checks (only checks we will accept are Cashier Checks, Certified Checks, Money Orders.). Purchase orders will only be accepted from SCHOOLS AND OTHER APPROVED GOVERNMENT ENTITIES.
02. After I Order
How long will it take for my order to be processed?
We will process all orders within 48 hours of receiving your payment. (No orders will be processed on SUNDAYS or ANY MAJOR HOLIDAYS. Processing will begin (The FOLLOWING REGULAR BUSINESS DAY.)
Do you accept rush orders?
Yes, we do except rush orders. However, all of our garments are made from scratch, and although we can rush orders, we will still need to determine at the time you place your order, if we can satisfy your requested turnaround date. (Consult with your A2S team member to get your rush order approved.)
Can I add or reorder my uniforms/apparel?
Yes you can add more uniforms once your order has been submitted. However, if the processing window has already expired…A2S cannot guarantee that the uniforms you add will be delivered with your initial order.
Answer: Yes you can reorder your same design at a later date, (prices may change do to your order quantity) Contact your A2S team member to make sure A2S still stock the fabrics, colors, and necessary materials to reproduce your product over again.
What will the turnaround time of my order be?
Usually, the turnaround time for most orders will take 4 weeks. However in some cases; orders can take up to 4 to 6 weeks, if orders are placed during peak time. (Your A2S team member will be able to assist you in finding the right time to place your order.) Larger order quantities will also fall into the 4 to 6 week turnaround time frame.
How do I check the status of my order?
Always feel free to contact your A2S team member to discuss the status of your order. Once your order is complete, we will provide you with a tracking number so you can track your order. If you are a local client we will arrange for your order to be delivered or picked up.